Technical Service Representative

Winston Salem, NC
Full Time
Entry Level

Technical Services Representative

Looking for a dynamic team player that specializes in excellent Technical Service reporting to the Director of Tech Services and Quality. The Technical Service Representative is responsible for responding to customer and service technical inquiries. Responsibilities as more fully described below, include answering technical questions, processing warranty claims, reporting technical issues, disposition of returned parts and maintaining trouble shooting guides. Works collaboratively with other functional areas to set and meet priorities that support the business strategy. Performs all other duties as assigned.   


Major Accountability

  • Answer technical and parts calls, email inquiries, SMS and Chat from customers and field service personnel.
  • Assist in processing service claims and parts returns for warranty.
  • Report technical and parts issues to appropriate departments to ensure customer satisfaction when seeing trends in product
  • Process parts orders and return authorizations for customers and part distributor defects.
  • Review and help produce quality manuals and troubleshooting guides for customers and field service technicians.
  • Stay up to date with our equipment in order to provide good customer service.

Specialized Skills

  • Demonstrates knowledge of operating computer system such as AX, and phone system on a consistent basis.
  • Ability to sit for long periods of time.
  • Proficiency in Microsoft Office Suite with strong Computer Skills.
  • Ability to effectively coordinate day-to-day responsibilities.
  • Good oral and written communication skills
  • Knowledge of refrigeration or HVAC process
  • Positive attitude
  • Ability to work well with others
  • Must be an organized individual, strong follow-up is a must
  • Customer service skills a must
  • Ability to lift up to 35lbs


Job Type: Full-time

Work Environment: Fast-paced office environment, quiet, cubicle

Work Authorization: No calls or agencies please. Beverage-Air will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire

Equal Opportunity Employer: Beverage-Air is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

Work Location:

  • One location

Work Remotely

  • Occasionally

Job Type: Full-time


 
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